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DOMESTIC RETURNS

We want you to be completely satisfied with your purchase. If our product doesn’t fit, or didn't work, or you are not satisfied, you may email us at sales@voiceofinsiders.com with your order number for a pre-paid shipping label to return for a full refund. Yes, always free returns. Please read our Return Policy below:

 

  • Returns on eligible items must be made within 30 days from the delivery date. We feel this should be enough time for you to experience your gear and discover whether you love it or not. Anything returned in this time frame will be refunded to your credit card or original method of payment. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
  • All returns must be unwashed, unworn, unused and in their original condition with receipt and hangtags attached.
  • The proof of payment must accompany the return.
  • All items are subject to inspection.
  • Voice Of Insiders reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected you will be notified via email. 
  • Outgoing shipping charges are not refundable.
  • Please note: Only items purchased through voiceofinsiders.com may be returned to our online warehouse. Items purchased through any department store, specialty store or online partner must be returned to the place of purchase.

     

    INTERNATIONAL RETURNS

    Returns on eligible items must also be made within 30 days from the delivery date. We feel this should be enough time for you to experience your gear and discover whether you love it or not. Anything returned in this time frame will be refunded to your credit card or original method of payment. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

    International customers are responsible for return shipping and shipping fees (including taxes and duties).  Once we receive your return, we will process your refund for all eligible, inspected and approved items. Ship eligible item(s) to:

    VOICE OF INSIDERS
    ATTN: VOI Returns
    5590 A&B Jurupa Street
    Ontario, CA 91761
    U.S.A

     

    EXCHANGES

    Purchased items are only exchangeable into a different size or different color within 30 days from the delivery date. You may email us at sales@voiceofinsiders.com with your order number and the size/color you would like to exchange. If the size/color is available, we'll email you back a pre-paid shipping label.

    Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge.

    At this time, we do not offer exchanges for a different style. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at voiceofinsiders.com.

     

    REFUNDS

    Refunds for returns are processed within 5-7 business days after we receive your package. Once your return is received and inspected, an email will be sent to you and notify you that we have received your returned item as well as the approval or rejection of your refund.

    Your refund will be processed if approved, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, you may contact your credit card company, it may take some time before your refund is officially posted.
    You may also contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at sales@voiceofinsiders.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.